Business terms and conditions


General business terms and conditions of TILE CZ s.r.o. administrating the website http://www.collars-leads.com/ based: Konečného 1941/8, Ostrava 10, CZ71000. The company is incorporated in the Company Register of the Regional Court in Ostrava, Section C, Inset 16999, Identification No.: 25381067

These business terms and conditions define and stipulate rights and obligations between the seller and purchaser. All contractual relations are concluded and established in line with the Czech legislation. If a consumer is a contracting party, any relations not arranged by these business terms and conditions shall be subject to the the provisions of the civil code (act number 40/1964 Coll.) and the Consumer Protection Law (act number 634/1992 Coll.). If an individual who is not a consumer is a contracting party, any relations not arranged by these business terms and conditions shall be subject to the the provisions of the Commercial Code (act number 513/1991 Coll.), all as amended by subsequent acts.

Supplier/Seller

Is an individual who acts within their trade or other business activity during the conclusion and execution of the contract. It is a businessperson that directly or through other businesspeople supplies the purchaser with products or provides services.

Purchaser/Consumer

Is an individual who doesn't act within their trade or other business activity during the conclusion and execution of the contract. It is an individual or legal entity that buys products or uses services for other purposes than to do business with these products or services.

Purchaser/Not consumer

Is an individual who acts within their trade or other business activity during the conclusion and execution of the contract.

Contract of purchase

By placing the offer of manufacturing and sale of goods on a website, the seller expresses his will to conclude a contract of purchase for the goods or services under the stated terms and conditions. The contract of purchase is concluded at the moment of delivery of the binding order from the purchaser to the seller. From that moment, mutual rights and duties arise between the purchaser and the seller.


Custom-made products

Not all of the ordered goods are in stock and due to their diversity - choice of size, colour etc. - they are custom-made, i.e. they are put into production according to the orders received from customers. Therefore, the delivery time is 1-4 weeks. We reserve the right to demand an advance payment from the customer amounting to 50% of the order value.


The order and concluding the contract of purchase

  • 1. All orders sent are binding. By sending and order, the customer confirms that he has been acquainted with the business terms and conditions and is willing to observe them implicitly.
  • 2. The place of delivery of the goods is the address given by the purchaser.
  • 3. The property right to the goods passes to the purchaser on their takeover, on the condition of paying the purchase price.
  • 4. By sending an order, the purchaser gives the seller permission to gather and archive personal data of the purchaser and his purchases.


Price

The price is set by negotiation according to the individual requirements on the product. If the manufacturer changes the price, he is obliged to immediately contact the purchaser in order to discuss further steps. The customer will be informed of the price change and he will be offered an individual price or the possibility to rescind the contract of purchase. This applies to custom-made products - that means the product size or colour may be modified. The prices are given in Czech koruna (Kč). The product may be purchased in another currency, the price is calculated according to the current exchange rate to the Czech koruna. The purchaser is thus acquainted with the fact that the resulting price may differ slightly from the agreed price, namely in the range of maximum 10% of the agreed price, both ways.


Rescission of contract

As the purchaser, you have the right to rescind the contract any time before the goods are commissioned, without any sanctions (provided that it is not custom-made production or an item modified according to the customer's request). The purchaser who is a consumer is entitled, in compliance with § 53 par. 7 of the Civil Code, to withdraw from the contract within 14 days after acceptance of the goods. This right does not serve as a way of settling the reclamation of goods. If you decide to rescind in this period, please observe these conditions.

  • The seller must be delivered volition to rescind the contract within 14 days after acceptance of the goods. Preferably, send an email containing this text: "I would unilaterally like to rescind the contract from DD.MM.YYYY and I request a refund of the payment for the goods to the address (if you request us to send the refund to your bank account, please write your bank account number)." Date and signature. Preferably, deliver the goods to the address of our company. The goods you are willing to send may not show signs of using, must be undamaged, complete and, if possible, with original proof of purchase. Do not send the goods cash on delivery!
  • The consumer may not rescind the contract for custom-made goods.
  • If the above-mentioned goods refund conditions are fulfilled, we will send you the money for the goods by post money order or bank transfer to your account, within 30 days after receiving volition to rescind the contract. The supplier has the right to refund only the actual amount connected with returning the goods.

The right to apply the warranty dissolves in the following cases:

  • a) rough handling or use
  • b) incorrect treatment
  • c) the goods were physically damaged on the part of the dog or owner
  • d) excessive straining or use


Warranty

The buyer is obliged to examine the goods and inform the seller of defects found without unnecessary delay. Later reclamations of apparent defects will not be acknowledged by the seller. The duration of warranty adheres to valid provisions of law, it is therefore 24 months. The warranty period commences with the acceptance of goods by the buyer and extends by the time the product was in warranty repair. In case of replacement, the warranty period doesn't extend. Claims apply to apparent and hidden defects of the product; however, not to its ordinary wear and tear. Furthermore, it doesn't apply to damage caused by incorrect use.


Treatment of leather products

Leather product care is also important. If these products aren't maintained regularly, their life span may shorten. We recommend oiling the new product with leather balm before first use, so it is soft and supple. Products may show differences in the leather shade or design, which is not a defect, but guarantees the genuineness of the natural material.